ASCENDER Recommended Browser Settings

Updated July 22, 2024

The ASCENDER Browser Settings document lists supported browsers and recommended browser settings which will allow you to utilize the ASCENDER system at its fullest potential on any personal computer.

Supported Browsers

Currently, ASCENDER supports the following browsers:

For PC users:

For Mac users:

Note: Safari is the only browser that ASCENDER supports on the Mac.

Please check your browser settings to ensure that your browser is set up to produce the best results with ASCENDER.

Screen Resolution

The minimum recommended screen resolution is 1280 x 1024.

Browser Setup

Google Chrome

To ensure optimal security when using Chrome, you must turn off some default settings using the following steps. From the Chrome menu, select Settings.

Privacy and security

Clear Cache
Enable Pop-up Windows

ASCENDER uses pop-up windows to display reports and other information. The ASCENDER website must be set up as an allowed site.

JavaScript

JavaScript must be enabled for the ASCENDER website for proper operation of ASCENDER. JavaScript is enabled by default in the most current version of Chrome. To make sure it is enabled follow these instructions.

Autofill

Disable AutoFill

AutoFill may cause some fields within ASCENDER applications to fill automatically. The options are located under Autofill.


Mozilla Firefox

Privacy & Security

Accept Cookies
Clear Cookies and Site Data When Firefox Closes
Clear History When Firefox Closes

Note: Firefox will need to be restarted at this point.

Enable Pop-up Windows

ASCENDER uses pop-up windows to display reports and other information. The ASCENDER website must be set up as an allowed site.

Note: The following three configurations use the address bar. In the address bar, delete any existing website address and type about:config and press ENTER. A warning message is displayed (deselect Warn me when I attempt to access these preferences if you don't want to see this warning every time). Click Accept the Risk and Continue. (To view all the options without searching, click Show All.) The Mozilla Firefox preferences search bar is displayed.

Enable JavaScript (Enabled by Default)

JavaScript must be enabled for the ASCENDER website for proper operation of ASCENDER. JavaScript is enabled by default in the most current version of Firefox. To make sure it is enabled follow these instructions.

Refresh Page on Every Page Request
Prevent Timeouts

Restart Firefox

You may need to restart Firefox for some of these changes to take effect.

Alternately:


Safari (for Mac)

From the menu bar, select Safari, and then select Settings.

Note: All of the settings are performed in the Settings pop-up window.

Enable Cookies

Cookies are enabled by default in Safari. To make sure they are enabled follow these instructions.

Enable Pop-up Windows

ASCENDER uses pop-up windows to display reports and other information. By default, Safari blocks pop-up windows. The pop-up blocker must be disabled for the ASCENDER website for proper operation of ASCENDER.

Enable JavaScript (Enabled by Default)

JavaScript must be enabled for the ASCENDER website for proper operation of ASCENDER. JavaScript is enabled by default in Safari. To make sure it is enabled follow these instructions.

Disable AutoFill

AutoFill may cause some fields within ASCENDER applications to fill automatically.