Member Guide: Create Account & Login

Review the ASCENDER MemberPortal Navigation page to familiarize yourself with the portal.

To access the ASCENDER MemberPortal, you must log on.

• If you are a new user and do not have an ASCENDER MemberPortal account, you must create an account.
• In some cases, your fiscal agent will create your account and provide you with a user name and password. In this scenario, use the information provided to log on. Upon initial logon, you will be prompted to reset your password and set up a security question.

1. Log in as a new user.

   
   ASCENDER MemberPortal > Create Account
   
   

   If you are a new user, access the MemberPortal link provided by your fiscal agent. When you access MemberPortal, the Login page is displayed.

   

   ❏ From the Login page, click Create Account.

   

   User Information

   

   First Name	Type your first name. The field can be a maximum of 50 characters.
   Last Name	Type your last name. The field can be a maximum of 50 characters.
   E-mail	Type your email address. The field can be a maximum of 250 characters.

   ❏ Click Next.

   If you already created an account, a message is displayed prompting you to contact your fiscal agent.

   
   Basic Information

   

   User Name	Type a 6-25 character user name. (No embedded spaces are allowed.) The name must be unique within the LEA; it is not case-sensitive.
   Password	Type your password. Requirements: Between 16 and 46 characters. Must include at least one of each of the following character types: Uppercase letters (A–Z) Lowercase letters (a–z) Numbers (0–9) At least one allowed special character Forbidden characters: space, !, ?, *, &, ^
   Password Verification	Retype the password that you typed in the Password field.

   
   ❏ Click Next.
   

   Security Question

   

   Security Question	Type a question you will be asked in the event that you forget your password at a later date.
   Security Answer	Type the answer to the security question. This is case-sensitive.

   ❏ Click Next.

   License Agreement

   Review and accept the End User License Agreement (EULA) for ASCENDER. This agreement must be accepted in order to proceed.

   

   ❏ Select Accept.

   ❏ Click Next.

   Complete

   ❏ Click Finish.

   

   The ASCENDER MemberPortal opens and displays the Grant List page indicating that you have successfully logged on to the portal.

   

   Admin users will have an additional menu item listed under Reimbursement Requests.
   
   

2. Log in as an existing user.

   
   ASCENDER MemberPortal > Login
   
   

   If you are an existing user, access the MemberPortal link provided by your fiscal agent. When you access MemberPortal, the Login page is displayed.

   

   User Name	Type the user name you entered when you created your ASCENDER MemberPortal account. Your user name is not case-sensitive.
   Password	Type your password. Requirements: Between 16 and 46 characters. Must include at least one of each of the following character types: Uppercase letters (A–Z) Lowercase letters (a–z) Numbers (0–9) At least one allowed special character Forbidden characters: space, !, ?, *, &, ^

   
   ❏ Click Login. The ASCENDER MemberPortal opens and displays the Grant List page indicating that you have successfully logged on to the portal.
   

   WARNING!  Other password requirements such as the number of invalid password attempts, lockout period, and the number of password expiration days are set by your administrator.

3. Forgot user name.

   
   ASCENDER MemberPortal > Forgot User Name
   
   

   This page is used to recover your user name if you forgot it.

   ❏ From the MemberPortal Login page, click Forgot User Name. The Recover User Name page is displayed.

   User Information

   E-mail	Type the email address tied to your MemberPortal account.

   Security Question

   Security Question	Type a question you will be asked in the event that you forget your password at a later date.
   Security Answer	Type the answer to the security question. This is case-sensitive.

   ❏ Click Next.

   ❏ Click Finish. You are redirected to the MemberPortal Login page.

4. Forgot password.

   
   ASCENDER MemberPortal > Forgot Password
   
   

   This page is used to reset your password if you forgot it.

   ❏ From the MemberPortal Login page, click Forgot Password. The Forgot Password page is displayed.

   You can enter either your user name or email address to begin the forgot password process.

   User Information

   

   User Name	Type your MemberPortal user name.
   E-mail	Type the email address tied to your MemberPortal account.

   ❏ Click Next.

   Security Question
   
   

   ❏ You are prompted to answer the security question that you entered when you created your user account.

   Answer	Type the answer to the security question. This is case-sensitive. • You have three opportunities to answer the question correctly. • If the question is not correctly answered, the answer is protected and you are prompted to call your MemberPortal administrator to have your user account deleted. Once your user account is deleted, you can use the Create Account page to create your account again.

   
   ❏ Click Next.

   Reset Password

   

   New Password	Type your password. Requirements: Between 16 and 46 characters. Must include at least one of each of the following character types: Uppercase letters (A–Z) Lowercase letters (a–z) Numbers (0–9) At least one allowed special character Forbidden characters: space, !, ?, *, &, ^
   Confirm Password	Retype the password that you typed in the New Password field to confirm your new password.

   ❏ Click Next.

   Complete

   

   ❏ Click Finish. You are redirected to the Login page where you can enter your user name and new password to logon. You will receive a confirmation email message notifying you that your password changed.