Review the ASCENDER EmployeePortal Navigation page to familiarize yourself with the portal.

To access the ASCENDER MemberPortal, you must log on.

• If you are a new user and do not have an ASCENDER MemberPortal account, you must create an account.

1. Log in as a new user.

   
   ASCENDER MemberPortal > Create Account
   
   

   If you are a new user, access the MemberPortal link provided by your fiscal agent. When you access MemberPortal, the Login page is displayed.

   

   ❏ From the Login page, click Create Account.

   

   User Information

   

   First Name	Type your first name. The field can be a maximum of 50 characters.
   Last Name	Type your last name. The field can be a maximum of 50 characters.
   E-mail	Type your email address. The field can be a maximum of 250 characters.

   ❏ Click Next.

   If you already created an account, a message is displayed prompting you to contact your fiscal agent.

   
   Basic Information

   

   User Name	Type a 6-25 character user name. (No embedded spaces are allowed.) The name must be unique within the LEA; it is not case-sensitive.
   Password	Type your password. Requirements: Between 16 and 46 characters. Must include at least one of each of the following character types: Uppercase letters (A–Z) Lowercase letters (a–z) Numbers (0–9) At least one allowed special character Forbidden characters: space, !, ?, *, &, ^
   Password Verification	Retype the password that you typed in the Password field.

   
   ❏ Click Next.
   

   Security Question

   

   Security Question	Type a question you will be asked in the event that you forget your password at a later date.
   Security Answer	Type the answer to the security question. This is case-sensitive.

   ❏ Click Next.

   License Agreement

   Review and accept the End User License Agreement (EULA) for ASCENDER. This agreement must be accepted in order to proceed.

   

   ❏ Select Accept.

   ❏ Click Next.

   Complete

   ❏ Click Finish.

   

   The ASCENDER MemberPortal opens and displays the Grant List page indicating that you have successfully logged on to the portal.

   

   Admin users will have an additional menu item listed under Reimbursement Requests.
   
   

2. Log in as an existing user.

   
   ASCENDER MemberPortal > Login
   
   

   If you are an existing user, access the MemberPortal link provided by your fiscal agent. When you access MemberPortal, the Login page is displayed.

   

   User Name	Type the user name you entered when you created your ASCENDER MemberPortal account. Your user name is not case-sensitive.
   Password	Type your password. Requirements: Between 16 and 46 characters. Must include at least one of each of the following character types: Uppercase letters (A–Z) Lowercase letters (a–z) Numbers (0–9) At least one allowed special character Forbidden characters: space, !, ?, *, &, ^

   
   ❏ Click Login. The ASCENDER MemberPortal opens and displays the Grant List page indicating that you have successfully logged on to the portal.
   

   WARNING!  Other password requirements such as the number of invalid password attempts, lockout period, and the number of password expiration days are set by your administrator.

3. Change password.

4. Forgot password.

5. Forgot user name.