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general:forgotpassword:body [2021/06/17 19:17] – emorenogeneral:forgotpassword:body [2026/02/19 13:56] (current) – emoreno
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 VCV From the MemberPortal Login page, click **Forgot Password**. The Forgot Password page is displayed. VCV From the MemberPortal Login page, click **Forgot Password**. The Forgot Password page is displayed.
  
-^User Name|  | +You can enter either your user name or email address to begin the forgot password process.
-^Date of Birth|Type your birth date in the MMDDYYYY format.| +
-^Zip Code|Type your five-digit zip code.|+
  
 +**User Information**
  
-VCV Click **Retrieve**. +^User Name|Type your MemberPortal user name.  | 
 +^E-mail|Type the email address tied to your MemberPortal account. |
  
-  * The entered data is verified to ensure that you are authorized to use MemberPortal. +VCV Click **Next**.  
-  * The **Employee Number** or **Social Security Number**, **Date of Birth**, **Zip Code**, **Last Name**, and **First Name** fields cannot be modified.+ 
 + 
 +**Security Question** 
 + 
 +VCV You are prompted to answer the security question that you entered when you created your user account.  
 + 
 +^Answer|Type the answer to the security question. This is case-sensitive.\\  \\  <div indent>BBB You have three opportunities to answer the question correctly.\\  BBB If the question is not correctly answered, the answer is protected and you are prompted to call your MemberPortal administrator to have your user account deleted. Once your user account is deleted, you can use the [[:newuser|Create Account]] page to create your account again. </div>|
 \\ \\
-VCV You are prompted to answer the hint question that you entered when you created your user account.  +VCV Click **Next**. 
-In the hint answer field, type the answer to the hint question. +
-  * You have three opportunities to answer the question correctly. +
-  * If the question is not correctly answered, the answer is protected, and you are prompted to call your MemberPortal administrator to have your user account deleted. Once your user account is deleted, you can use the [[:newuser|Create Account]] page to create your account again.  +
-\\ +
-VCV Click **Submit**. You are redirected to the MemberPortal Login page. An email message containing your temporary password is sent to your email address.+
  
-VCV Obtain your temporary password from your email and return to the MemberPortal Login page. The temporary password is only valid for 24 hours. +**Reset Password**
  
-VCV Type your user name and the temporary password and click **Login**. You are redirected to the [[:changepassword|Change Password]] page. Follow the instructions for changing your password. +^New Password|{{page>general:password}}| 
 +^Confirm Password|Retype the password that you typed in the **New Password** field to confirm your new password.| 
 + 
 +VCV Click **Next**. 
 + 
 +**Complete** 
 + 
 + 
 +VCV Click **Finish**. You are redirected to the Login page where you can enter your user name and new password to logon. You will receive a confirmation email message notifying you that your password changed.
  
  
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general/forgotpassword/body.1623957421.txt.gz · Last modified: 2021/06/17 14:17 (external edit)

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