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general:memberguide:forgotpassword

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general:memberguide:forgotpassword [2021/08/12 16:22] – created emorenogeneral:memberguide:forgotpassword [2026/02/19 13:58] (current) – emoreno
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 </WRAP> </WRAP>
  
 +VCV From the MemberPortal Login page, click **Forgot Password**. The Forgot Password page is displayed.
  
 +You can enter either your user name or email address to begin the forgot password process.
  
 +**User Information**
  
 +{{:general:memberguide:mp_forgotpassword_userinfo.jpg|User Information Page}}
  
 +^User Name|Type your MemberPortal user name.  |
 +^E-mail|Type the email address tied to your MemberPortal account. |
  
-VCV From the MemberPortal Login page, click **Forgot User Name**. The Recover User Name page is displayed.+VCV Click **Next**. 
  
  
 +**Security Question**
 +\\  \\
 +{{:general:memberguide:mp_forgotpassword_security.jpg|Security Question Page}}
  
-**User Information**+VCV You are prompted to answer the security question that you entered when you created your user account. 
  
 +^Answer|Type the answer to the security question. This is case-sensitive.\\  \\  <div indent>BBB You have three opportunities to answer the question correctly.\\  BBB If the question is not correctly answered, the answer is protected and you are prompted to call your MemberPortal administrator to have your user account deleted. Once your user account is deleted, you can use the [[:newuser|Create Account]] page to create your account again. </div>|
 +\\
 +VCV Click **Next**. 
  
-^E-mail|Type the email address tied to your MemberPortal account.|+**Reset Password**
  
-**Security Question**+{{:general:memberguide:mp_forgotpassword_newpassword.jpg|Reset Password Page}}
  
  
-^Security Question|Type a question you will be asked in the event that you forget your password at a later date.| +^New Password|{{page>general:password}}| 
-^Security Answer|Type the answer to the security question. This is case-sensitive.|+^Confirm Password|Retype the password that you typed in the **New Password** field to confirm your new password.|
  
-VCV Click **Next**. +VCV Click **Next**.
  
 +**Complete**
  
 +{{:general:memberguide:mp_forgotpassword_passwordchanged.jpg|Password Reset Successful Page}}
  
-VCV Click **Finish**. You are redirected to the MemberPortal Login page. 
  
 +VCV Click **Finish**. You are redirected to the Login page where you can enter your user name and new password to logon. You will receive a confirmation email message notifying you that your password changed.
  
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general/memberguide/forgotpassword.1628785341.txt.gz · Last modified: 2021/08/12 11:22 (external edit)

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