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general:memberguide:forgotpassword [2021/08/12 16:26] – emorenogeneral:memberguide:forgotpassword [2026/02/19 13:58] (current) – emoreno
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 You can enter either your user name or email address to begin the forgot password process. You can enter either your user name or email address to begin the forgot password process.
  
-{{:general:memberguide:mp_forgotpassword_userinfo.jpg|}}+**User Information** 
 + 
 +{{:general:memberguide:mp_forgotpassword_userinfo.jpg|User Information Page}}
  
 ^User Name|Type your MemberPortal user name.  | ^User Name|Type your MemberPortal user name.  |
 ^E-mail|Type the email address tied to your MemberPortal account. | ^E-mail|Type the email address tied to your MemberPortal account. |
  
-VCV Click **Continue**. Otherwise, click **Cancel** to cancel the process and return to the Login page. +VCV Click **Next**.  
 + 
 + 
 +**Security Question** 
 +\\  \\ 
 +{{:general:memberguide:mp_forgotpassword_security.jpg|Security Question Page}}
  
-\\ 
 VCV You are prompted to answer the security question that you entered when you created your user account.  VCV You are prompted to answer the security question that you entered when you created your user account. 
-In the answer field, type the answer to the security question. 
  
-{{:general:memberguide:mp_forgotpassword_security.jpg|}}+^Answer|Type the answer to the security question. This is case-sensitive.\\  \\  <div indent>BBB You have three opportunities to answer the question correctly.\\  BBB If the question is not correctly answered, the answer is protected and you are prompted to call your MemberPortal administrator to have your user account deleted. Once your user account is deleted, you can use the [[:newuser|Create Account]] page to create your account again. </div>|
 \\ \\
-  * You have three opportunities to answer the question correctly. +VCV Click **Next**. 
-  * If the question is not correctly answered, the answer is protected, and you are prompted to call your MemberPortal administrator to have your user account deleted. Once your user account is deleted, you can use the [[:newuser|Create Account]] page to create your account again.  +
-\\ +
-VCV Click **Continue**. Otherwise, click **Cancel** to cancel the process and return to the Login page.+
  
-{{:general:memberguide:mp_forgotpassword_newpassword.jpg|}}+**Reset Password**
  
 +{{:general:memberguide:mp_forgotpassword_newpassword.jpg|Reset Password Page}}
  
-^New Password|Type a new password.\\  \\  Requirements:\\  \\  <div indent>• 8-46 alphanumeric characters\\  • Three of the following: uppercase, lowercase, numeric, and special characters\\  • Case-sensitive</div>|+ 
 +^New Password|{{page>general:password}}|
 ^Confirm Password|Retype the password that you typed in the **New Password** field to confirm your new password.| ^Confirm Password|Retype the password that you typed in the **New Password** field to confirm your new password.|
  
-VCV Click **Reset Password** to update your password to the new password. Otherwise, click **Cancel** to cancel the process and return to the Login page. You are redirected to the Login where you can enter your user name and new password to logon. You will receive a confirmation email message notifying you that your password changed.+VCV Click **Next**. 
 + 
 +**Complete** 
 + 
 +{{:general:memberguide:mp_forgotpassword_passwordchanged.jpg|Password Reset Successful Page}} 
 + 
 + 
 +VCV Click **Finish**. You are redirected to the Login page where you can enter your user name and new password to logon. You will receive a confirmation email message notifying you that your password changed.
  
 {{indexmenu_n>4}} {{indexmenu_n>4}}
  
general/memberguide/forgotpassword.1628785588.txt.gz · Last modified: 2021/08/12 11:26 (external edit)

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