ASCENDER MemberPortal > Forgot Password

This page is used to reset your password if you forgot it.

❏ From the MemberPortal Login page, click Forgot Password. The Forgot Password page is displayed.

You can enter either your user name or email address to begin the forgot password process.

User Information

User Information Page

User NameType your MemberPortal user name.
E-mailType the email address tied to your MemberPortal account.

❏ Click Next.

Security Question

Security Question Page

❏ You are prompted to answer the security question that you entered when you created your user account.

AnswerType the answer to the security question. This is case-sensitive.

• You have three opportunities to answer the question correctly.
• If the question is not correctly answered, the answer is protected and you are prompted to call your MemberPortal administrator to have your user account deleted. Once your user account is deleted, you can use the Create Account page to create your account again.


❏ Click Next.

Reset Password

Reset Password Page

New Password

Type your password.

Requirements:

Between 16 and 46 characters. Must include at least one of each of the following character types:

  • Uppercase letters (A–Z)
  • Lowercase letters (a–z)
  • Numbers (0–9)
  • At least one allowed special character


Forbidden characters: space, !, ?, *, &, ^

Confirm PasswordRetype the password that you typed in the New Password field to confirm your new password.

❏ Click Next.

Complete

Password Reset Successful Page

❏ Click Finish. You are redirected to the Login page where you can enter your user name and new password to logon. You will receive a confirmation email message notifying you that your password changed.