Reference Requests

The CareerPortal reference request feature allows you to choose when to request an applicant’s references. On the applicant side, an applicant is asked to provide the names and email addresses of a specified number of references when applying for a job. On the hiring side, you can choose when to request those references with the click of a button.

This feature comprises configuration settings, forms, and core questions. See forms and core questions to learn how forms and core questions work together. See the Configuration Settings page for more information. Before proceeding, ensure that you have the proper permission level to access the Configuration Settings page.

Edit reference requests

The configuration settings page is used to set up and customize the reference request feature. To edit or customize the reference request feature, go to the Configuration Settings page.

FieldDescription
ReferenceRequestText

ReferenceRequestText

This configuration setting allows you to customize the message that is sent to the applicant's references provided on the application. The message uses placeholders for values found in the applicant's application (e.g., [RecipientName], [ApplicantName], and [PositionName]).

Edit Edit the ReferenceRequestText configuration setting. The Edit Configuration Settings pop-up window is displayed.
Value

Update
Cancel

Cancel and return to the previous page.

Create a reference form

The second step in setting up the reference request feature is to create at least one form titled References. You can create multiple reference forms for different job position classifications (e.g., References-Full-Time or References-Part-Time).

Note: Type References in the Search field to check whether your CareerPortal instance has a References form.

FieldDescription
Form Name Type References.
Form Description

Save

Save your work.

Cancel

Cancel and return to the previous page.

Add core questions

After adding at least one References form, the reference request feature can now be customized to ask a set of questions for each References form using Core Questions. The References form is associated with its Core Questions using the Add/Edit Core Questions pop-up window. The Add/Edit Core Questions also allows you to further customize the position(s) that a References form is associated with (e.g., an English References form that is specific to all English positions or to only a certain type of English position). See Add/Edit Core Questions for more information on how to add core questions.

Add references form

After core questions are associated with the References form, you can now add the form during the Post A Job process.

Send reference requests

The reference request feature allows you to choose when to ask for an applicant's references. Doing so streamlines your applicant search by allowing for you to only ask for reference for applicants who could fill job positions. Go to the applicant's Applicant Detail page.

FieldDescription
Request Reference

Click this button to send the applicant's references the email message generated by the ReferenceRequestText. All core questions that are associated with the References form are sent to the applicant's references via an encrypted link that is rendered inoperable once the reference has submitted his or her responses.

All reference responses are appended to the applicant's application and are viewable on the Applicant Detail page.