Alerts (Alertas)


ASCENDER ParentPortal > Alerts

Alerts are messages notifying you if the student has any grades or attendance information you should be aware of, such as an absence, tardy, or low grade.

  • View Alerts - View alert messages that have been generated according to your alert subscription.
  • Set Alerts - Change your alerts subscription at any time so that you only receive the alert messages you want to see.

By default, you are automatically subscribed to two alerts:

  • Unexcused absence alerts, first occurrence of the day
  • Failing grade alerts

You can change your alerts subscription at any time.

NOTE: To set up and receive alerts:

• Your email address must be verified on the My Account page.
• The same email address must be entered in your student's contact information record at the campus.
• You must set up alerts in ASCENDER ParentPortal.


If any of your students have alerts, the number of alerts is displayed next to the alert icon alert icon with count in the top-right corner of every page in ParentPortal.

On any page in ParentPortal, click the alert icon alert icon in the top-right corner. You can see the two most recent alerts for the student. To view all alerts, you must go to the Alerts page.

View Alerts

View Alerts is the default view.

The number of new, unread alerts is displayed in a red circle.

The complete alert message is displayed under Description.

If the student has more than one alert, the alerts are displayed in the order received, with the most recent alert at the top of the list.

Tips:

  • New, unread alerts are bold.
  • Once you have read an alert, you can select Read. The alert will be no longer be bold.
  • Clear the Read check box to change the alert back to unread.
  • You can adjust the page to show or hide any alerts you have already read:
    • To see only new, unread alerts, set View Read Alerts to No.
    • To see all alerts, set View Read Alerts to Yes.

Alert Settings

❏ Click or tap Set Alerts.

Alert preferences must be set for each student on your account.

Notification Type

Alert Notification Type field

How would you like to receive alerts?

Indicate if you want to receive alert notices at your email address, sent as text messages to your cell phone, or not sent. This field is only displayed if the district has set up notification services.

Email - Receive alert notices by email. This option is only available if you have successfully registered your email address on the My Account page.

Text - Receive alert notices as text messages. This option is only available if you have successfully registered your cell phone number on the My Account page.

No alert - Do not receive alert notifications. You will still be able to view alerts once you have logged on to ParentPortal.


NOTES:

• Text alert notices will not contain the full information contained in the alert. The notice will simply inform you that you have one or more unread alerts in your account. You must log on to ParentPortal to view the alert message.

• If you were receiving email alert notices, and you removed or changed your email address on the My Account page, you will stop receiving alerts until you reset your Alert Notification Type.


There are three categories of alerts: attendance, class average, and assignment grades.

Attendance Alerts

Attendance alerts allow you to be notified if your student is marked late or absent.

Attendance Alert Settings

For each type of absence (Excused, Unexcused, and Tardy), indicate when you want to be notified:

No alert - Select if you do not want to be notified of your student's absences.

First occurrence only - Select if you only want to be notified of an absence for the first period the student is absent.

All occurrences - Select if you want to be notified of all absences for all periods of the day.



Class Average Alerts

Class Average alerts allow you to be notified if the student's grade average in a class falls below a specified grade. By default, you will receive an alert any time the student's grade average in a class falls below failing. You can change the alert by specifying another grade.

Average Alert Settings

Set Custom Average Threshold?

Yes - Change the grade average that triggers an alert.
No - Leave the setting as it is (Current Selection).

Custom Average Threshold

If you selected Yes, type a numeric grade (0-110). Any time your student's average falls below this grade, you will receive an alert.



Assignment Grade Alerts

Assignment Grade alerts allow you to be notified if the student receives an assignment grade below a specified grade in any class. By default, you will receive an alert any time the student receives a failing assignment grade in any class. You can change the alert by specifying another grade.

Assignment Alert Settings

Set Custom Assignment Threshold

Yes - Change the assignment grade that triggers an alert.
No - Leave the setting as it is (Current Selection).

Custom Assignment Grade Threshold

If you selected Yes, type a numeric grade (0-110). Any time your student receives an assignment grade below this grade in any class, you will receive an alert.

Incomplete Assignments

Yes - Receive an alert when the student's assignment is marked as incomplete.
No - Do not receive an alert for incomplete assignments.

Missing Assignments

Yes - Receive an alert when the student's assignment is marked as missing.
No - Do not receive an alert for missing assignments.