POSSIBLE SOLUTION: Be sure your browser's page zoom is set to 75% or less. The Zoom feature is typically in the browser's Settings menu.
POSSIBLE SOLUTION: Be sure you have verified your email address, and that you are listed as the student's parent/guardian in the campus records. Otherwise, you will not have access to all features of ParentPortal.
POSSIBLE SOLUTION: Check BOTH your Junk Email folder and your Spam folder. It is possible the code verification message was delivered to either one.
NOTE: If the message “Something went wrong with your request” when you attempt to verify your email address, contact the student's district. If you have an account from a previous parent portal, the district can delete your account, and you can register for a new account.
For all other problems related to email verification, contact your student's district.
❏ Your email address must be verified on the My Account page.
❏ The same email address must be entered in your student's contact information record at the campus.
❏ Log on to ASCENDER ParentPortal and select Alerts > Set Alerts to set attendance, grade, and/or assignment alerts.
REMINDER: If you have changed your email address or mobile number, your alerts must be re-set.
❏ Log on to ASCENDER ParentPortal and select Alerts > Set Alerts to re-set attendance, grade, and/or assignment alerts.
❏ For all other problems, contact the student's district.
Printing is available using your browser's Print function.
SOLUTION: If the data is not displayed in the desired format, you can use screen capture tools to capture images of the screen. The screenshots can be inserted into a document that can be saved and/or printed.
academy/parent_troubleshoot.txt · Last modified: 2020/02/03 15:55 by jstanford