What questions or problem are you having? [PP]

Training Guides for Parents
Login (Inicio de sesión)
Create Account (Crear cuenta)
Reset Password (Restablecer contraseña)
Public Documents (Documentos Públicos)
My Account (Mi Cuenta)
Summary (Resumen)
Attendance (Asistencia)
Grades (Calificación)
Assignments (Tareas)
Discipline (Disciplina)
Immunizations (Inmunizaciones)
Alerts (Alertas)
Links (Hiperenlaces)
Calculate Average (Calcular promedio)
Admin - Training Guides for Administrators
Administrator Login
Admin - User Settings
Admin - District Settings
Admin - Campus Settings
Admin - Alert Settings
Admin - Site Statistics
Admin - Document Upload
Admin - Form Creator
Admin - Form Field Management
Admin - Custom Forms - Create Custom Form
Admin - Form Usage - Usage Statistics
Admin - Form Usage - Form Completion Data
Admin - Form Group Management - Returning Student Registration
Admin - Form Group Management - New Student Enrollment
Admin - Form Group Management - Student Data Maintenance
Admin - Form Group Management - Public Documents
Admin - Form Settings
Browser Settings (Configuración del navegador)
Recover User Name (Recuperar nombre de usuario)
Charter School Admission Application (Solicitud de admisión de estudiantes charter)

Training Guides for Parents
Login (Inicio de sesión)
Create Account (Crear cuenta)
Reset Password (Restablecer contraseña)
Public Documents (Documentos Públicos)
My Account (Mi Cuenta)
Summary (Resumen)
Attendance (Asistencia)
Grades (Calificación)
Assignments (Tareas)
Discipline (Disciplina)
Immunizations (Inmunizaciones)
Alerts (Alertas)
Links (Hiperenlaces)
Calculate Average (Calcular promedio)
Browser Settings (Configuración del navegador)
Recover User Name (Recuperar nombre de usuario)
Charter School Admission Application (Solicitud de admisión de estudiantes charter)

Parent Guide to ASCENDER ParentPortal - Troubleshooting Guide

Click here to generate a PDF of this guide.

What questions or problem are you having?

"What is the web address for my district's ParentPortal?"

The web address is unique to your district.

❏ Check the websites for your district or campus; often the ParentPortal address will be provided there.

❏ If you cannot locate the link, contact your student's campus or district to obtain the correct web address.

"How can I download the mobile app?"

ASCENDER ParentPortal does not require a separate app to be downloaded. The ParentPortal uses a responsive design that adjusts to whatever screen you are using (PC, tablet, or phone).

❏ Access ParentPortal using the browser on the device you are currently using.

Contact your student's campus or district for the web address.

ParentPortal on a small screen:

ParentPortal on a computer screen:

"I cannot see the whole menu."

POSSIBLE SOLUTION: Be sure you are using the latest version of a supported browser.

Only these browsers are supported: FireFox, Safari, and Google Chrome.
Click here to check your browser.

POSSIBLE SOLUTION: Be sure your browser's page zoom is set to 75% or less. The Zoom feature is typically in the browser's Settings menu.

POSSIBLE SOLUTION: Be sure you have verified your email address, and that you are listed as the student's parent/guardian in the campus records. Otherwise, you will not have access to all features of ParentPortal.

"When I log on using a mobile browser, the menu does not close by itself."

"When using a mobile browser, the menu does not close by itself."

SOLUTION: Click the menu icon to collapse the menu.

"I cannot verify my email address."

POSSIBLE SOLUTION: Check BOTH your Junk Email folder and your Spam folder. It is possible the code verification message was delivered to either one.

NOTE: If the message “Something went wrong with your request” when you attempt to verify your email address, contact the student's district. If you have an account from a previous parent portal, the district can delete your account, and you can register for a new account.

For all other problems related to email verification, contact your student's district.

"I am not getting alerts."

POSSIBLE SOLUTION:
To set up and receive alerts:

❏ Your email address must be verified on the My Account page.
❏ The same email address must be entered in your student's contact information record at the campus.
❏ Log on to ASCENDER ParentPortal and select Alerts > Set Alerts to set attendance, grade, and/or assignment alerts.

REMINDER: If you have changed your email address or mobile number, your alerts must be re-set.

❏ Log on to ASCENDER ParentPortal and select Alerts > Set Alerts to re-set attendance, grade, and/or assignment alerts.

❏ For all other problems, contact the student's district.

"I cannot remember the answer to my security question."

"I cannot print a page from ParentPortal."

Printing is available using your browser's Print function.

SOLUTION: If the data is not displayed in the desired format, you can use screen capture tools to capture images of the screen. The screenshots can be inserted into a document that can be saved and/or printed.

PP

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Table of Contents

Parent Guide to ASCENDER ParentPortal - Troubleshooting Guide

"What is the web address for my district's ParentPortal?"

"How can I download the mobile app?"

"I cannot see the whole menu."

"When using a mobile browser, the menu does not close by itself."

"I cannot verify my email address."

"I am not getting alerts."

"I cannot print a page from ParentPortal."

Americans with Disabilities Act (ADA) and Web Accessibility

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Table of Contents

Parent Guide to ASCENDER ParentPortal - Troubleshooting Guide

"What is the web address for my district's ParentPortal?"

"How can I download the mobile app?"

"I cannot see the whole menu."

"When using a mobile browser, the menu does not close by itself."

"I cannot verify my email address."

"I am not getting alerts."

"I cannot print a page from ParentPortal."

Page Tools

Americans with Disabilities Act (ADA) and Web Accessibility