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general:forgotpassword_body
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This page allows you to recover your user name or reset your password.
Retrieve User Name
Type your current email address. |
Click Retrieve User Name. A message is sent to your email address that contains your User Name.
Return to ParentPortal, and log on using your user name and new password. Once you are logged on, you can reset your password as described above.
Reset Password
You have two options for resetting your password: By User Name and By Email Address.
By User Name:
| User Name | Type your User Name. |
|---|
❏ Click Next.
You are prompted to enter the answer to one of your hint questions.
❏ Type the answer and click Next.
| Password | Type a new password. |
|---|---|
| Re-enter Password | Re-type a new password. |
Click Finish.
The My Account page opens.
By Email Address:
| Email Address | Type your email address. |
|---|
❏ Click Reset Password.
A message is displayed indicating that instructions for resetting your password were sent to the email address entered.
❏ Click Cancel to close the message.
general/forgotpassword_body.1562177055.txt.gz · Last modified: 2019/07/03 13:04 (external edit)