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Admin - User Settings

ASCENDER ParentPortal Admin > Admin Settings > User Settings

This page is only available to users who log on to ASCENDER ParentPortal with a district-level administrator account.

This page allows an administrator to log on as a parent and view data for the students of that parent. You will be “impersonating” a parent and will be able to navigate through ParentPortal as the parent.



Admin User Settings page

ActiveIf a user has been selected for impersonation, the user name of the selected user is displayed.


❏ Use one of the following fields to retrieve the user (i.e., parent) you want to impersonate:

UserType the parent's user name.
EmailType all or part of the parent's email address.
Student IDType the student ID.
Student NameType the student's first or last name.


❏ Click Search.

The users (i.e., parents) who meet the criteria are displayed with the following information:

User NameThe parent's user ID is displayed.
Email AddressThe parent's email address is displayed.
Last LoginThe date and time the user last logged on to ASCENDER ParentPortal is displayed.
Student CountThe number of students associated with the user ID is displayed. Hover over the number to view the names and student IDs of those students.
  • Click the page numbers at the bottom of the grid to view any additional users.
  • To change the sort order of the grid, click the arrows in the column heading. Click it once to sort in ascending order (arrow points up). Click it again to sort in descending order (arrow points down).


❏ Once you locate the user you want to impersonate, click Select.

If you logged on with a campus-level administrator ID, the following applies:

  • You can only impersonate users who have students at the campus to which you are associated.
  • You can only view students associated with the campus to which you are logged on, even if the user you are impersonating has students at other campuses. For example, if you are logged on with a campus-level administrative ID for an elementary campus, and you impersonate a parent who has two students at that elementary campus and one student at the middle school campus, you will not see the middle school student; only the elementary students will be displayed.
  • If a student is enrolled at multiple campuses, including the campus to which you are logged on, you can only see data for the student at the campus to which you are logged on.
  • To delete a user account, click Delete.
  • To view data for the user's students, select pages from the menu.
  • To return to this page and impersonate a different parent, select User Settings from the Admin Settings menu.

For district-level administrators, two export options allow you to export data from the user tables:

Export UsersClick to export data from the users table, which provides a basic user list. You are prompted to open or save the file which is named PortalUsers.csv.

The file includes the following data for each user:user name, email address, date of last login, and date the account was locked (or the default date). Note that the student's portal ID is not included.
Export Users With StudentsClick to export data from the users table joined with the guardians table, which provides a list of all ParentPortal users and their associated students. You are prompted to open or save the file which is named PortalUsersWithStudents.csv.

The file includes the following data for each user: user name, email address, date of last login, date the account was locked (or the default date), and the student's portal ID. Note that this list will include parent accounts that do not have a student associated with the account.
adminusermaintenance.txt · Last modified: 2019/07/01 09:09 by jstanford