Sidebar
Table of Contents
general:forgotpassword_body
This is an old revision of the document!
This page allows you to recover your user name or reset your password.
Retrieve User Name
Type your current email address. |
❏ Click Retrieve User Name.
A message is sent to your email address that contains your User Name.
❏ Return to ParentPortal, and log on using your user name and password.
Reset Password
You have two options for resetting your password: By User Name and By Email Address.
By User Name:
| User Name | Type your User Name. |
|---|
❏ Click Next.
You are prompted to enter the answer to one of your hint questions.
❏ Type the answer and click Next.
| Password | Type a new password. |
|---|---|
| Re-enter Password | Re-type a new password. |
Click Finish.
The My Account page opens.
By Email Address:
| Email Address | Type your email address. |
|---|
❏ Click Reset Password.
A message is displayed indicating that instructions for resetting your password were sent to the email address entered.
❏ Click Cancel to close the message.
Return to ParentPortal, and log on using your user name and password.
general/forgotpassword_body.1566593821.txt.gz · Last modified: 2019/08/23 15:57 (external edit)